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RETURNS, REFUNDS AND EXCHANGES

There are different return, refund and exchange policies for different brands and products from GO TELL THEM.
Please refer to the policy listed on each individual product page before purchasing:

GO TELL THEM HAND CRAFTED / HAND DYED AND RE-MADE PRODUCT

All GO TELL THEM hand made, hand dyed and re made pieces are one of a kind items, hand processed from our studio in the UK. Sizing, individual hand made qualities and discrepensies are listed on individual product pages. Please note that you are purchasing hand made product that isn’t made on a production line. Please check all details, measurements and notes carefully before purchasing, and please contact us if you have any questions regarding the style or need any advice on fit or how to measure yourself for the garment. 

If you are not completely satisfied with your order – GO TELL THEM offers a 14 day return policy providing the goods are in the original packaging with all labels/ tags attached. As all pieces are one of a kind, we are unable to exchange for a like for like product, but can help you to exchange for an alternative product. If you wish to exchange for another item you will need to notify us so we can process a refund and then you can order via a separate transaction.

WIZARD KINGS T-SHIRTS AND MERCHANDISE

All WIZARD KINGS T-shirts are hand printed in the UK and are limited edition. If you are not completely satisfied with your order, GO TELL THEM offers a 14 day return policy providing the goods are in the original packaging with all tags/ labelling and stickers attached. As all pieces are one of a kind, we are unable to exchange for a like for like product, but can help you to exchange for an alternative product. If you wish to exchange for another item you will need to process a refund and order via a separate transaction.

WIZARD KINGS Merchandise / Stickers / Zines are non refundable and sold as seen. 

O.TWO PIECES

O.TWO collages/ canvases and surface pieces are non refundable and sold as seen.

JENA.THEO RE WEAR / RE WORKED ARCHIVE PIECES

All Jena.Theo pieces are one of a kind items, hand made and from archive collections. Sizing, individual hand made qualities and discrepencies are made clear product by product, so please check all details, disclaimers and measurements carefully before purchase and please contact us if you have any questions regarding the style.

If you are not completely satisfied with your order, GO TELL THEM offers a 14 day return policy providing the goods are in the original packaging with swing tags attached. As all pieces are one of a kind or limited edition, we are unable to exchange for a like for like product, but can help you to exchange for an alternative product. If you wish to exchange for another item you will need to notify us so we can process a refund and then you can order via a separate transaction.

ROLLING DRUMS DEAD STOCK HAND PRINTED PIECES

All ROLLING DRUMS pieces are hand printed in the UK and limited edition or one of a kind. Sizing, individual hand made qualities and discrepencies are made clear product by product, so please check all details, disclaimers and measurements carefully before purchase and please contact us if you have any questions regarding the style.

If you are not completely satisfied with your order, GO TELL THEM offers a 14 day return policy providing the goods are in the original packaging with swing tags attached. As all pieces are one of a kind or limited edition, we are unable to exchange for a like for like product, but can help you to exchange for an alternative product. If you wish to exchange for another item you will need to notify us so we can process a refund and then you can order via a separate transaction.

MADE TO ORDER PIECES

Made to order pieces are not refundable. When you order a MTO piece from us, we order the fabric and create the piece especially for your order. Pieces are sold as seen, and are hand made, and are made to the specification of the product pictured and described. There may be minor discrepencies within standard industry tolerance levels per piece. 

HOW TO EXCHANGE AND ITEM

Please note, you may only exchange an item for an item of the same style. Only the size and colour may be changed if the size and colour are available. If not, we will process a full refund. Please ensure you exchange your item(s) within 14 days of receipt, in the original packaging with swing tags/ labels and/or stickers attached/ included.

HOW TO RETURN AN ITEM FOR A REFUND / EXCHANGE

To return a product you must send back to us by tracked delivery. Please note that if the return is not received we will not be able to process a refund or return. We recommend that whenever you return products to us you send them via an insured, traceable delivery service. Please return products to us in suitable packaging to ensure they reach us in good condition and, in the case of, accessories returned in the original box wherever possible. Product needs to be returned in the same condition as sold, and any product without tags or shown to be worn will have the refund request rejected. Please allow 48 hours on receipt of the goods for a refund to be actioned. We will contact you when the refund has been received and processed.

Please note that the original delivery charge applied at checkout is non-refundable.

If you fail to take care of returned products, or fault ot return the product to us, we will be entitled to reduce the amount we refund to you to take into account the reduction in value of the product, or to withold the total refund amount.

HOW TO CANCEL AN ORDER

If you would like to cancel an item after ordering please contact us as soon as possible. Depending on the status of the order, we will do out best to accomodate your request. If the order has already been processed it will no longer be possible to cancel. 

OUR LEGAL OBLIGATIONS AND LIMITS ON OUR LIABILITY

You have certain rights under the law. These include:

That any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website; certain remedies if a product is defective; and a right to cancel your order within fourteen days (as set out above).

Nothing in these Terms is intended to affect these rights. For more information about your legal rights in the UK contact your local Citizens Advice Bureau or Trading Standards Office.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images indicated on our website.

If you have any further questions, please look at FAQS section, or contact us with any questions.

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